Cancellation Policy

Boomerang Health strives to provide exceptional care to our clients and their families. We aim to provide care in ways that best meet your needs and schedules. However, missed clinic appointments and frequent cancellations do impact our ability to provide quality services.

If you need to cancel or reschedule your appointment, please call or email us at least 24 hours in advance. For rehabilitation and developmental services, cancellations or missed appointments with less than 24 hours’ notice will result in a charge of 50% of the appointment fee. For physician services, a cancellation fee of $50.00 will be charged. We appreciate your cooperation.

For the purposes of payment processing, Boomerang Health collects cardholder data from patients and stores that information using secure channels. This data is collected to process transactions for services and late cancellations/no shows. We work with a secure third party, Moneris, to store and process your payment information.

Insurance receipts will not be provided for missed appointments. Office staff are readily available to help reschedule your appointment during clinic hours.

Late Client Policy

At Boomerang Health, our goal is to make every clinic visit efficient, enjoyable and stress-free. Late clients impact the quality of care by reducing patient time with the clinical provider. If you’re late, we will make every effort to see you for the remainder of the scheduled time. The full fee will be charged for this appointment. Thank you for your cooperation.

Group Therapy and Workshops Policy

The full payment for Group Therapy Programs and Workshops is processed two weeks prior to programs starting. If you withdraw from a Group Therapy Program or Workshop at Boomerang Health, the following policies will apply:

• If you/your child requests to withdraw after registering for the group program(s) indicated in Section A more than two weeks before the start date, there will be an administration fee of $50.00 CAD charged to the card on file.
• If you/your child requests to withdraw from the program within two weeks of the start date after the program payment has been processed, you will receive a refund for the program cost, minus a non-refundable administrative fee of $100.00 CAD. If payment has not yet been processed, you will be charged $100.00 CAD.
• If you/your child requests to withdraw from the program after the start date, you will receive a refund, minus a fee equivalent to 50% of the remaining program cost to cover non-refundable resources and materials.
• If we determine that the group is not the right fit and request that you/your child withdraw after the program has started, we will provide a credit (equivalent to the remaining program cost) toward a more suitable service, or issue a refund. This decision will only be made if it is determined that your child’s needs can be better supported outside of a group therapy format.